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  1. JacketFan

    JacketFan Oakley Beginner

    Messages:
    153
    Trophy Points:
    18
    I am confused, if you look at the custom page they advertise FREE SHIPPING AND RETURNS, then in the details it says NO for customized items. Grrwhat?

    Are Custom Items Now Returnable? - Njul5te.png
     
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  2. Oakster

    Oakster Oakley Expert Premium Member Lifetime Member

    Messages:
    2,954
    Trophy Points:
    773
    I'm not sure if it's new or not, but it's definitely understandable. It's a pile of extra time and work to build to begin with. Then if they get returned, you have to disassemble, probably put new adhesive on icons, etc.
     
  3. nlgrav182

    nlgrav182 Oakley Enthusiast

    Messages:
    956
    Trophy Points:
    173
    You definitely cannot return etched lenses, but the other stuff they can kick out to Vaults.
     
  4. Batwolf

    Batwolf Double Team Premium Member

    Messages:
    6,170
    Trophy Points:
    893
    Custom glasses have always been final sale on Oakley.com