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  1. EvTheKiller

    EvTheKiller Oakley Beginner

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    I already made a thread about some of this, but I thought the new developments deserve a new thread.

    So here's the sitch: I ordered a custom pair of Fuel Cells 3 weeks ago (which still haven't even been built) then a few days later I ordered a Square O Graphite hard case to protect them. A day or two after that I got the backorder notification for the glasses and the case showed up as "backordered" on the order status on Oakley.com but I got no email about it. I emailed back and forth with the customer service people and they said they expected the case in stock "shortly". A week went by with no word, so when I found myself in downtown with some free time I walked over to the Oakley store and they had the case, so I bought it and sent an email to cancel the one I ordered online. A day and a half later, the order status showed "shipped" and a day later CS told me they couldn't cancel it because it shipped already. I just decided I'll return the one I ordered online. Then I went on a vacation for four days and when I came back tonight to my package waiting for me, I noticed part of the tape had been pulled off and the box was slightly open. When I opened it up, it looks like one of the cardboard flaps was torn off and shoved back inside the box (there's visible damage to part of the shipping box), then I noticed the box inside containing the case was also ripped and I took it out to reveal that it contained a Large Soft Vault instead. The box is the same one my Square O Graphite hard case came in, and it even has the label for that case on it. I can't decide if I should email CS about it, or just keep the case and carry on. On one hand, I got a more valuable case and didn't end up with two of the same ones and have to return one. On the other hand, it isn't what I ordered and the circumstances seem a little strange.

    Anyone have any thoughts?
     
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  2. Batwolf

    Batwolf Double Team Premium Member

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    I would file a claim with the shipment company if the tape was tampered with. Technically you aren't even supposed to accept a package if it looks like it's been opened by somebody else.
     
  3. Razerwire

    Razerwire And then there was X...

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    I'd just keep it if you need another case.

    But if you want to contact them about it, I highly suggest calling them instead of emailing them.
     
  4. SpliceD

    SpliceD B-)

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    If you like the case, keep it. You win. If you don't like it or don't have use for it, technically you still paid (at a discount) for it so it'd be a waste.
     
  5. EvTheKiller

    EvTheKiller Oakley Beginner

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    I'm leaning towards keeping it, if anything just so I don't have to deal with having to ship it back and pay for the shipping. But does anyone know if Fuel Cells fit in the Large Soft Vault?
     
  6. S-works

    S-works 奥克利专家

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    yeah it does...