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HELP - Need Some Comments Or Advise

I have shipped a few items that seem to have disappeared in transit over the past 4-5 years. Filed USPS claim and they NEVER called me for any of them. I insured 2 of them and they buyer had to do the follow up. I never heard from the buyer again...... The claim was closed by USPS as the insurance was paid to the buyer....
 
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