1. Want to see less ads, private areas and be able to post? Register Today to receive all these benefits and more!
Dismiss Notice

Want to see less ads, post content and the ability to buy & sell Oakleys?

Register Today or Login

  1. Jp404

    Jp404 Oakley Beginner

    Messages:
    11
    Trophy Points:
    3
    Hi everyone I need some help. Scored a pair of oakley crosshair frames on eBay , a screw fell out during shipment and the seller is willing to ship me some new ones but he knows nothing about it and needs to know the screw size.

    Does it matter what generation they are ? I actually don't know but I could upload some pics later if that can help.

    Any help appreciated.
     
    Shade Station Oakley Sunglasses

    Register to Not see this ad
  2. Jp404

    Jp404 Oakley Beginner

    Messages:
    11
    Trophy Points:
    3
  3. Jmgarcia

    Jmgarcia Oakley Collector

    Messages:
    1,189
    Trophy Points:
    493
    I'm in the same boat. Are you talking about the earstem screw or the orbital screw?
     
  4. Jp404

    Jp404 Oakley Beginner

    Messages:
    11
    Trophy Points:
    3
    Oribitol I think ( ones that hold lenses in) , currently trying to connect to oakley live chat as we speak.
     
  5. Jmgarcia

    Jmgarcia Oakley Collector

    Messages:
    1,189
    Trophy Points:
    493
    Let me know what they say. I called warranty department and they are about useless they told me they since that frame has been discontinued they don't stock screws. But I could buy a new frame and get 20% off
     
  6. Jp404

    Jp404 Oakley Beginner

    Messages:
    11
    Trophy Points:
    3
    YEP. he knew nothing. very frustrating, and could not even direct me to somebody in the company who MUST KNOW SOMETHING. an email for joe smoe over at manufacturing would have been nice.

    do they not keep the records of which parts they used to build sunglasses (Even if discontinued) ??



    the best "advice" i got from him was " 8:09:33 PM : Oakley crosshair screw size - agent.png Chad C: you can try going to one of our optical dealers such as lenscrafters or pearl vision."
     
  7. Jp404

    Jp404 Oakley Beginner

    Messages:
    11
    Trophy Points:
    3
    oh and i thought this was funny.....

    how stupid i must be to think i could get FREE LENSES LOL!



    8:07:58 PM : Oakley crosshair screw size - agent.png Chad C: we would only offer a frame replacement for our glasses.

    8:09:33 PM : Oakley crosshair screw size - agent.png Chad C: you can try going to one of our optical dealers such as lenscrafters or pearl vision.

    8:09:56 PM : Oakley crosshair screw size - user1.png greg h: well, i dont have the receipt and the glasses are a few years old. can i still qualify for frame replacement?

    8:10:43 PM : Oakley crosshair screw size - agent.png Chad C: yes if we still make your frame.

    8:11:12 PM : Oakley crosshair screw size - user1.png greg h: okay. how can we proceed then

    8:11:34 PM : Oakley crosshair screw size - agent.png Chad C: You will want to go on Oakley.com and fill out a digital warranty claim to have the watch repaired. You will want to fill out the questionnaire, take a picture of the front and back of the watch, and receipt if available. Here is the link for you:Oakley Warranty | Official Oakley Store

    8:11:49 PM : Oakley crosshair screw size - agent.png Chad C: oops disregard that.

    8:11:53 PM : Oakley crosshair screw size - agent.png Chad C: You would need to call into Oakley Customer Care at (800) 403-7449 and setup a frame replacement. When you call in select the "place order" option so you will talk to someone. If you choose warranty it will say to go online.

    8:12:11 PM : Oakley crosshair screw size - user1.png greg h: would it be free ?

    8:12:34 PM : Oakley crosshair screw size - agent.png Chad C: frames would be 49.99

    8:12:53 PM : Oakley crosshair screw size - user1.png greg h: lol. well that doesnt help much, i would rather buy the correct screw for 2.99
     
  8. Jmgarcia

    Jmgarcia Oakley Collector

    Messages:
    1,189
    Trophy Points:
    493
    Yup! at least you didn't waste time on the phone. I was on hold for 30 mins until the customer service rep call around to ask questions. I had time to finish my lunch and even get seconds. Then told me I was out of luck.

    I'm picking up a optical repair kit so hopefully I can find the right size. That's your best bet. I stripped mine trying to remove them and now the frame is useless.
     
    Jp404 likes this.
  9. OakleyFrankFMJ

    OakleyFrankFMJ The Legend - - Vlad the Impaler Premium Member Lifetime Member

    Messages:
    26,795
    Trophy Points:
    2,993
    Copy/paste BAD!
     
  10. Jp404

    Jp404 Oakley Beginner

    Messages:
    11
    Trophy Points:
    3
    ^ shall i delete?

    well keep me/ us posted.