I just got off the phone with customer service and they advised that I send in my juliets for repair. They were wanting to replace pretty much everything on the glasses (for a significant fee) of course, and that's not what I want. The issue that I have with mine are where the arms of the glasses meet the frames. There are 4 washers per arm (for a total of 8 in all) that go on each arm. They look like semi-clear silicone circles that act as I assume spacers. Two washers sit on top of the arm, while 2 washers sit below the arm, and then the screw goes through all of them to connect the arm to the frame. Does anyone know where I can get a set of those washers so I can repair my glasses. One of my washers is completely shredded and actually sticking out of the arm of the glasses. They still work just fine, but they're almost impossible to keep tight now. Any help with this would be greatly appreciated.