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  1. -=Jeff=-

    -=Jeff=- Oakley Enthusiast

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    I bought a set of Plasma/Fire Juliets in mid January off of eBay. When I received them I found they needed a tune up. I called Oakley and set up sending them in for a tune up.

    Oakley received them on Jan 26th. I had called last week Tuesday to see if they had received them and made sure they were queued and waiting to be tuned up. At that time they had been received but nothing more.. I had read on hear where a couple local guys to Oakley HQ took a pair in and got them same day (I understood it would be faster) but the rep originally said they had a longer queue for tune-ups when I called

    So I called yesterday, Apparently my Juliets are still waiting, even the rep yesterday said that 11 days was too long and a tech should be working on them, but he could not could not get a definitive answer as Warranty (who does the tune-ups) had gone home

    I just hope they locate them.
     
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  2. the piper

    the piper Oakley Collector

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    I have lost all faith in the warranty dept this week..hope they do find them
     
  3. -=Jeff=-

    -=Jeff=- Oakley Enthusiast

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    Rep said that he will call after 9am Pacific time. so I am hoping to hear something after 11 (Chicago)
     
  4. BriP

    BriP X-Metalhead

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    dude did you remember my Penny and its 4week plus travels when i sent it off for a tuneup? just keep calling man.. call everyday to check on it till they find it and tune it up.
     
  5. -=Jeff=-

    -=Jeff=- Oakley Enthusiast

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    Called today.. hey are in a Tech hands and being tuned up

    :dance3:
     
  6. Batwolf

    Batwolf Double Team Premium Member

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    That's nothing, I sent in my watch with one of the watch zipper vaults and was just sent the watch back after they told me they couldn't fix it.
     
  7. -=Jeff=-

    -=Jeff=- Oakley Enthusiast

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    Got an email showing they are being shipped back..

    Helps when you call
     
  8. BriP

    BriP X-Metalhead

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    sure does haha i learnt that from my experience too.. glad you got yours going quickly. i actually waited out the '2 weeks' they told me.. then another '2 weeks' after my first call.. then i just got sick of it and called everyday and it was done in 3 days