Yeh this is a constant problem I have had with ordering from them, its just hard because SGH is so much closer to me than Oakley, but now I've just kept to ordering online. Everytime I have asked someone at SGH about the box they look at me like I'm crazy. It's embarrassing on SGH's side that 1)They don't give you the complete box with your purchase of Oakley's and 2) That their employee's are clueless!