Shldonator
Oakley Expert
- 180
- 613
About a month ago and during the bounce back promotion, I bought a pair of PB IIs from the O store in Tempe Marketplace in Tempe Arizona, I didn't really know what the program was so didn't think anything about it. The young man selling me the glasses focused on fixing an issue with the first pair he brought out and forgot to give me the coupons. I headed out the door and didn't think anything about it.
I started reading comments about the program here on the forum and realized I had left a substantial amount of cash on the table. Having nothing to lose, I called up the store and talked to one of the assistant managers who told me to come in so we could work something out.
I drove up from Tucson this morning and visited the store. The assistant manager I talked to handed me off to the manager Nick, and without blinking an eye, he hooked me up with the coupons. I told him that most retail places would have told me "too bad, should have caught it earlier". Nick was nothing but apologetic for my trouble.
What Nick didn't realize was that I was coming in anyway to pick up the next pair of PBs. I traded him the coupons for new glasses. To make up for my trouble, Nick threw in a free case. Now that is how you make and keep customers.
Ive laid into Oakley a few times over the past year about bad policies and crappy service. Ill be sure to circle back around to the mother ship and let them know they have a group of star performers in Tempe.
Oh, and the glasses are cool too...just not as cool as the experience.
I started reading comments about the program here on the forum and realized I had left a substantial amount of cash on the table. Having nothing to lose, I called up the store and talked to one of the assistant managers who told me to come in so we could work something out.
I drove up from Tucson this morning and visited the store. The assistant manager I talked to handed me off to the manager Nick, and without blinking an eye, he hooked me up with the coupons. I told him that most retail places would have told me "too bad, should have caught it earlier". Nick was nothing but apologetic for my trouble.
What Nick didn't realize was that I was coming in anyway to pick up the next pair of PBs. I traded him the coupons for new glasses. To make up for my trouble, Nick threw in a free case. Now that is how you make and keep customers.
Ive laid into Oakley a few times over the past year about bad policies and crappy service. Ill be sure to circle back around to the mother ship and let them know they have a group of star performers in Tempe.
Oh, and the glasses are cool too...just not as cool as the experience.
