It's funny because the majority of our collections are worth a lot more than some of the stuff you listed that they would cover. Golf clubs but no sunglasses?
I've never heard this before about not making an exchange for exclusives. Our store in Canada people exchange exclusives all the time (such as the folding RB Wayfarers). To be honest with you it's one of those situations where if you make a big enough deal of the situation it can most likely be...