I just wanted to share this experience I had with the Oakley Warranty Dept. As the title states, I found a spot on my BMX Chrome Jawbone frame that started to peel. It's asmall spot on the left arm that contacts my face, right above the rubber. Of course, I wasn't happy! So I called the Oakley Warranty Dept to see "if" they could help me. The first guy I got on the phone put me on hold for 10 minutes, came back and asked if I had my receipt... and as luck would have it, I lost it. He said, that they do not have/and could not get the Chrome frame any longer. This was not much of a surprise as they were a Limited Edition, however I made the case that "if" Oakley truly warranties their product for a year, they should be able take care of their customer. He said that he could get another frame color for me, for a $50 fee (because I didn't have proof of when I got them). The catch was, even if I agreed to that, I would have to ship my Chrome frame back due to the warranty replacement. I declined and asked to speak to his manager. After waiting for a few more minutes, his manager picked up my call. I explained to her what had happened and the options that were given. There was absolutely no way that I was going to send my Chrome frames +$50 for a pair of run of the mill Jawbones. She heard me out, looked at my order history (didn't buy the BMX directly fromthem) then did something that I wasn't expecting.... she gave me list of stock frame colors that they currently had in stock and asked me to pick one. I chose the Matte White frame from the list and she said they'd be shipped on the next business day at NO COST to me. Then she told me to keep my original BMX Chrome frame for my display. Not exactly the best outcome because I really wanted them to honor their one year warranty and replace with the same frame, but... I can't complain too much with a new Jawbone frame. I read so many bad/unsatisfactory stories about the Oakley customer service that I wanted to share a good one.