Well, the bright side is that you can replace the ear stems, but the down side is it will cost more money to do, and you lose the serial in the process. That sucks. What an idiot.
sorry i didn't update this and seems spence has been stung as well as soon as id received the refund i left negative feedback on the hope they wouldn't be resold just read the other thread glad to hear they are being saved the seller Joanna should be shot