salj838
Oakley Expert
Had a trouble with a buyer today as his country's customs asked him to provide an invoice to accept the shipment. The package value in actuality is $220 (for 2 lenses a free pair of T6 screws) and I have declared it for $60 to avoid recipient being dutied under the assumption of personal use.
Buyer messaged me about the above and asking me of I declared it for $220 and that if so he will have to pay for 50 euros or if otherwise me to provide an invoice if I have declared it less that $220 and that I forgotten to include the free t6 screws as well. Now it took me 1 day to respond and little I realised the buyer used the $220 Paypal receipt to get the package so he got dutied for 50 euros.
So I responded that I will resent the free t6 screws when I get the chance to go the post and that too bad that he got dutied but this is beyond my control if a shipment gets dutied or not when it arrives to his country.
And this is what I get as a response: Please don't resend anything! Won`t do anymore business with you. Updated fake-invoice about 60 USD would have been great, but now this was my worst deal related to Oakley stuff.
So I responded back entirely up to him if he do not want the screws but note that he has to bear in mind that duties are buyer's responsibility.
Then further responded its an incomplete packaging and untrue customs declaration so its not up to him. Then ignored me so I am unable to respond to the thread.
Had this buyer waited for another day for me to provide an invoice he would have not needed to pay 50euros.
I wonder what is the normal practice generally?
Most buyers appreciates packages being declared less than what they pay for but not today...
Buyer messaged me about the above and asking me of I declared it for $220 and that if so he will have to pay for 50 euros or if otherwise me to provide an invoice if I have declared it less that $220 and that I forgotten to include the free t6 screws as well. Now it took me 1 day to respond and little I realised the buyer used the $220 Paypal receipt to get the package so he got dutied for 50 euros.
So I responded that I will resent the free t6 screws when I get the chance to go the post and that too bad that he got dutied but this is beyond my control if a shipment gets dutied or not when it arrives to his country.
And this is what I get as a response: Please don't resend anything! Won`t do anymore business with you. Updated fake-invoice about 60 USD would have been great, but now this was my worst deal related to Oakley stuff.
So I responded back entirely up to him if he do not want the screws but note that he has to bear in mind that duties are buyer's responsibility.
Then further responded its an incomplete packaging and untrue customs declaration so its not up to him. Then ignored me so I am unable to respond to the thread.
Had this buyer waited for another day for me to provide an invoice he would have not needed to pay 50euros.
I wonder what is the normal practice generally?
Most buyers appreciates packages being declared less than what they pay for but not today...