Rant time.....
Placed an order with Oakley UK on 16th June 2017 when the Juliet Rubber Kits showed as back in stock.
Got in there quick and ordered four sets to last me a while, along with some replacement Straight lenses.
Today, after hearing nothing for the last 14 days and not receiving delivery of the order I decided to phone customer service to chase the order up.
I was told that there has been a mistake made by the distribution centre in Atlanta and that all orders meant for the U.K and Europe placed around that time aren't being honoured due to the Atlanta Distribution Centre making a series of errors and not fulfilling the orders placed other than U.S orders!!
Apparently Lux senior management stepped in on the 23rd June after this issue became apparent, appointed a new team to deal with this and they are now in the process of "cancelling down" all U.K. and European orders!
I was offered a refund and a Code that entitles me to 20% off my next order.
I have point blank refused that and said I was prepared to see if the order will be fulfilled but was told that they won't ever produce anything for X-Metal ever again and it was only due to them "finding" the kits that they were back in stock so I would be better off taking the refund.
Suffice to say I have told them to keep the order intact until I have had time to process this and consider my next move.
Thoughts please....
Placed an order with Oakley UK on 16th June 2017 when the Juliet Rubber Kits showed as back in stock.
Got in there quick and ordered four sets to last me a while, along with some replacement Straight lenses.
Today, after hearing nothing for the last 14 days and not receiving delivery of the order I decided to phone customer service to chase the order up.
I was told that there has been a mistake made by the distribution centre in Atlanta and that all orders meant for the U.K and Europe placed around that time aren't being honoured due to the Atlanta Distribution Centre making a series of errors and not fulfilling the orders placed other than U.S orders!!
Apparently Lux senior management stepped in on the 23rd June after this issue became apparent, appointed a new team to deal with this and they are now in the process of "cancelling down" all U.K. and European orders!
I was offered a refund and a Code that entitles me to 20% off my next order.
I have point blank refused that and said I was prepared to see if the order will be fulfilled but was told that they won't ever produce anything for X-Metal ever again and it was only due to them "finding" the kits that they were back in stock so I would be better off taking the refund.
Suffice to say I have told them to keep the order intact until I have had time to process this and consider my next move.
Thoughts please....
