I purchased my FMJ watch January 2012 and have #40. Recently the winding mechanism quit working, not what you would expect from a $9,000 watch.
I took it to Oakley headquarters walk in warranty dept. and was told the design people were not available so I left the watch there being told I would be contacted the next day; I was not. I called them the day after and spoke to the tech I had originally left the watch with, he told me that he had not heard back from the design dept, as it turns out the watch was never taken to the design department but after my call it made it's way there. I was later told the watch was opened and the self winding mechanism was determined to be flawed in some way and would need to be replaced. I was also told that the parts to be replaced would have to be ordered.
I have no idea when the watch will be returned, Oakley's lackadaisical approach and response to my situation has been very frustrating. Their attitude seems to be we will fix it when we get around to it. Not the kind of service one would expect for their "Elite" product.
I took it to Oakley headquarters walk in warranty dept. and was told the design people were not available so I left the watch there being told I would be contacted the next day; I was not. I called them the day after and spoke to the tech I had originally left the watch with, he told me that he had not heard back from the design dept, as it turns out the watch was never taken to the design department but after my call it made it's way there. I was later told the watch was opened and the self winding mechanism was determined to be flawed in some way and would need to be replaced. I was also told that the parts to be replaced would have to be ordered.
I have no idea when the watch will be returned, Oakley's lackadaisical approach and response to my situation has been very frustrating. Their attitude seems to be we will fix it when we get around to it. Not the kind of service one would expect for their "Elite" product.