Andrewmackay48
Oakley Beginner
- 1
- 51
Oakley, your customer service and policies are horrible.
I have 5 pairs of RX glasses & 2 years ago purchased Flak 2.0 from the Vault store
Tell me why can I buy custom glasses and choose my own design at the vault which cost $200 but when they cost over $700 at the optometrist I cannot choose my customizations and I am stuck with why ever options are on the shelf?
Realize the complaint is not cost driven but experience drive and is a simple fix.
I drove to the vault customized my flak 2.0 frames
Paid $200 then drove them back to the optometrist
And paid $500 for lenses why would you make me do that when I could have just dealt directly with your authorized retailer and prescription provider?
Next problem is your warranty and aftersales support sucks!!!!
Here it is 2 years later and I need to buy new RX lens
Not frames just lenses
BUT the icons look horrible, the Retina Burn icons have faded to nearly white and I need to replace them.
I AM WILLING TO PAY FOR THEM !!
But I am not willing to pay another $200 and throw the regular lenses away
So after waiting over a week for the warranty dept to reply to my email I called your warranty dept by phone and guess what because I’m in Canada sorry you have to email them and no there is no phone number.
I asked if I may buy the icons or frames with NO lens (because I need prescriptions) was told no.
I explained to the lady that this is ridiculous I didn’t event want them for free I just didn’t want to pay for 70-80$ lenses or $140 frames I don’t need
Charge me 20-40$ for icons and I will look after it
But that’s not an option asked for a supervisor and was told no, I have to email.
So I explained that I would literally have no choice but to take to social media and for what $20 icons ? Really ?
Oakley you need to step up your game if you expect to keep loyal customers willing to pay $600-$700 for us glasses.
Let’s see if this makes any difference
I have 5 pairs of RX glasses & 2 years ago purchased Flak 2.0 from the Vault store
Tell me why can I buy custom glasses and choose my own design at the vault which cost $200 but when they cost over $700 at the optometrist I cannot choose my customizations and I am stuck with why ever options are on the shelf?
Realize the complaint is not cost driven but experience drive and is a simple fix.
I drove to the vault customized my flak 2.0 frames
Paid $200 then drove them back to the optometrist
And paid $500 for lenses why would you make me do that when I could have just dealt directly with your authorized retailer and prescription provider?
Next problem is your warranty and aftersales support sucks!!!!
Here it is 2 years later and I need to buy new RX lens
Not frames just lenses
BUT the icons look horrible, the Retina Burn icons have faded to nearly white and I need to replace them.
I AM WILLING TO PAY FOR THEM !!
But I am not willing to pay another $200 and throw the regular lenses away
So after waiting over a week for the warranty dept to reply to my email I called your warranty dept by phone and guess what because I’m in Canada sorry you have to email them and no there is no phone number.
I asked if I may buy the icons or frames with NO lens (because I need prescriptions) was told no.
I explained to the lady that this is ridiculous I didn’t event want them for free I just didn’t want to pay for 70-80$ lenses or $140 frames I don’t need
Charge me 20-40$ for icons and I will look after it
But that’s not an option asked for a supervisor and was told no, I have to email.
So I explained that I would literally have no choice but to take to social media and for what $20 icons ? Really ?
Oakley you need to step up your game if you expect to keep loyal customers willing to pay $600-$700 for us glasses.
Let’s see if this makes any difference
