Atticus

What's the most you've ever lost on a coin toss?
Premium Member
Lifetime Member
20,349
2,973
Central PA
You would need VERY deep pockets to litigate Lux; they have more lawyers than there are holes up in the sky...
Why do people still do business with these dipwads?
I'm not sure if these lost watches are confirmed...OP hasn't been on fro over a week.
 

Atticus

What's the most you've ever lost on a coin toss?
Premium Member
Lifetime Member
20,349
2,973
Central PA
Question is still valid.
Yeah, I do hear of a lot of mistakes. But, I do know of numerous people that still have very good experiences with their customer service. IT seems to be a flip of the coin as to which call center you get and how your issues get resolved...that's a shame.
 

StefanX9

Oakley Beginner
Premium Member
16
53
Arizona
I’m new to this site but I work for Oakley and as much as I hate to say it don’t send them anything! If possible the best way to get your watches repaired in any way is to take them to FHR and have them do what they can do right then and there. I’ve heard horror stories about “lost” watches or watches coming back in pieces as if they had a jeweler in training working there or no real jeweler at al, in Ohio not FHR. I’m sorry about your loss, that hurts and is in no way right. The people at FHR are awesome and always help with whatever you need, to the best of their ability. Oakley’s customer service out of Mason Ohio is an entirely different thing, anyone who has contacted them knows what I mean. Watches are supposed to be under warranty until 2020 but I have had people tell me they refused to service their watch entirely. It is a real shame that the watches aren’t a priority to LUX but it is what it is unfortunately. Don’t hesitate to message me if you have a question that I might know the answer to. Don’t give up, there’s always a way!
 

StefanX9

Oakley Beginner
Premium Member
16
53
Arizona
I can understand, 3 lost watches is very abnormal and they should have been sent insured if he didn’t. I completely understand.
 

Robbie O

Oakley Beginner
At one stage I was contemplating sending my Gearbox Auto from Australia to Lux U.S.A. to have a Titanium band fitted, but didn't want to risk losing it, it's worth more to me than what the insurance would pay. After reading this story, I'm glad I didn't.
StefanX9, Lux won't post me a Titanium band to have it fitted locally, any idea how I can convince them to send me one ? Are there any Titanium Gearbox watches still available direct from Oakley or their stores ? I figure changing out the band on a Titanium Gearbox is an option.
 

StefanX9

Oakley Beginner
Premium Member
16
53
Arizona
At one stage I was contemplating sending my Gearbox Auto from Australia to Lux U.S.A. to have a Titanium band fitted, but didn't want to risk losing it, it's worth more to me than what the insurance would pay. After reading this story, I'm glad I didn't.
StefanX9, Lux won't post me a Titanium band to have it fitted locally, any idea how I can convince them to send me one ? Are there any Titanium Gearbox watches still available direct from Oakley or their stores ? I figure changing out the band on a Titanium Gearbox is an option.
There aren’t any watches available from any US locations any longer, I wish there were. This is the only place I would trust if you want anything Oakley. LUX doesn’t want anything to do with watches anymore. Unfortunately customer service isn’t a priority any longer so no I don’t have any idea how to convince them, sorry.
 

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