More Disappointment With Oakley Customer Service

[rmontez]

I sent my Pit Boss in for lens replacement and when they came back they had a bubble in the new lens. I called and set up to send them back for new lenses. I was offered $20 on the Oakleyvault.com. I asked instead to have the lenses they were going to replace sent back to me because the bad lens from the ones I was having replaced was opposite of the good lens with the bubble. They said they would take it into consideration. I guess that's as far as it got because when my glasses showed up today all that was in the box was the glasses and the micro bag. I am sure the other lenses ended up in the trash. Also tracking says they received them back on 5-20 and they sat in the holding or check in area until 6-11. I guess they were upset I wanted quality lenses that I paid for. Without my glasses for 7 to 8 weeks. I can't believe they would give me 35% off a pair of glasses for not having parts for discontinued models but won't give me something that is garbage to them.

Sorry just disappointed and wanted to vent.

 

[OakleyFrankFMJ]

Ouch.....that sucks......I never like dealing with customer service on anything anywhere. It seems to almost always lead to frustration. I figure maybe they feel like you would sell the lenses on Ebay or wherever.....ya know?

Either way....sorry to hear about that.

 

[atty_65]

this is scary, customer service should be A as awesome not A as *******s, i sent my Xmetals a couple of times and they are so far perfect and satisfactory. I have another one sent two weeks ago and i havent received any info on their status...i leave the rest of the week before i will call them...i feel for you mate!

 

[qtrain23]

That's some bs

 

[rmontez]

I was actually going to use them and have them cut down to fit a pair of R1's. Oh well I feel better after a long lunch. lmao.

 

[nlgrav182]

I was actually going to use them and have them cut down to fit a pair of R1's. Oh well I feel better after a long lunch. lmao.

Exactly their reason for throwing them in the trash. You having those lenses for free eats into their revenue, however miniscule it may be. They're happier losing $6 on lenses by throwing them away than losing $100 on a sale because you have another set of lenses, that for all they know, are being resold at or close to retail.

 

[rmontez]

I understand your point but my problem is they gave me 35% off a pair of $350 X-Squared and free next day delivery just because they no long sold polarized fire iridium lenses for my Juliets. That had to be $160+ when they could have just said "sorry that item is discontinued". Now they screwed up and didn't check their work and sent me some crap lens so I asked for it to be replaced, their mistake not mine, and they offered me $20 in overstock or discontinued items. And I just wanted something they were going to throw out. Maybe they are paying me back for using my 35% off on such an expensive pair of glasses!! lol.

 

[NiGHTSx2]

Ah...remember the days when O customer service used to actually care, and actually resolved your problems....and even offered an apology (and sometimes a freebie or discount)? Oh well. At least they haven't outsourced customer service to India yet.

 

[dave m]

Ah...remember the days when O customer service used to actually care, and actually resolved your problems....and even offered an apology (and sometimes a freebie or discount)? Oh well. At least they haven't outsourced customer service to India yet.

"yet"

 

[Malv1]

OP, How much did you pay for the replacement PB lenses? I need to send mine in to have them replaced as they have somehow developed a scratch...