jlv632
Oakley Enthusiast
- 41
- 123
Hi,
If I didn't name this post what I did.. I'd probably name it "How the mighty have fallen"
Just a little background: Oakley Australia forever has had a presence in Melbourne Australia. They used to have an office (and store) in Torquay Geelong (okay... not quite Melbourne) and they later relocated to St Kilda about a decade ago. I can't quote on timelines exactly but over the last 12 months, any Oakley warranty and support calls/ questions were rerouted to Luxottica's Sydney Office and the Oakley's St Kilda office has closed.
I just got back from an overseas holiday and I hate to say it... the Oakley Triggerman glasses I packed... I ended up treating terribly. They were great but I reckon I dropped them about 3 or 4 time and also only carried a soft case. Unfortunately one of the drops (I know exactly when it occurred in France) marked the lens right in my line of sight!!
I am totally understanding that while I've owed this pair for about 8 months, that the lenses are not a warranty item. So upon my return to Melbourne, I've gone to my local Oakley O Store to sort this out. Historically Oakley would send the glasses to the St Kilda office and I'd get a call later that same week that lenses cost $xx.xx and I'd either say "Yes or No" (mostly Yes) and get my glasses back with new lenses installed and my old pair of lenes in a felt bag.
Long story short, sending the glasses away no longer seems to be the process. As I walked into the store outside of Business hours, the O Store now call Luxottica to see if the parts are available. So the next day the O store calls head office and I'm presented with the following choices via the O Store:
1) Black Iridium Lenses for Triggerman are not on offer. They only have 'Fire' available for $99 AUD. Prizm is also available for $199 AUD, which Is what I paid for the glasses.
2) I can surrender my glasses and they'll over me a 25% discount on a subsequent pair.
3) I shudder at the thought but order 3rd Party lenes and roll that way.
I'm strongly leaning to option 3 but I've never had Oakley Support not have lenses for a pair that was this recent. It's not like I was asking for lenses for EyeJacket or Minute. I wonder if this is now a global thing but yeah... I guess we are now very much in a disposable society!
If I didn't name this post what I did.. I'd probably name it "How the mighty have fallen"
Just a little background: Oakley Australia forever has had a presence in Melbourne Australia. They used to have an office (and store) in Torquay Geelong (okay... not quite Melbourne) and they later relocated to St Kilda about a decade ago. I can't quote on timelines exactly but over the last 12 months, any Oakley warranty and support calls/ questions were rerouted to Luxottica's Sydney Office and the Oakley's St Kilda office has closed.
I just got back from an overseas holiday and I hate to say it... the Oakley Triggerman glasses I packed... I ended up treating terribly. They were great but I reckon I dropped them about 3 or 4 time and also only carried a soft case. Unfortunately one of the drops (I know exactly when it occurred in France) marked the lens right in my line of sight!!
I am totally understanding that while I've owed this pair for about 8 months, that the lenses are not a warranty item. So upon my return to Melbourne, I've gone to my local Oakley O Store to sort this out. Historically Oakley would send the glasses to the St Kilda office and I'd get a call later that same week that lenses cost $xx.xx and I'd either say "Yes or No" (mostly Yes) and get my glasses back with new lenses installed and my old pair of lenes in a felt bag.
Long story short, sending the glasses away no longer seems to be the process. As I walked into the store outside of Business hours, the O Store now call Luxottica to see if the parts are available. So the next day the O store calls head office and I'm presented with the following choices via the O Store:
1) Black Iridium Lenses for Triggerman are not on offer. They only have 'Fire' available for $99 AUD. Prizm is also available for $199 AUD, which Is what I paid for the glasses.
2) I can surrender my glasses and they'll over me a 25% discount on a subsequent pair.
3) I shudder at the thought but order 3rd Party lenes and roll that way.
I'm strongly leaning to option 3 but I've never had Oakley Support not have lenses for a pair that was this recent. It's not like I was asking for lenses for EyeJacket or Minute. I wonder if this is now a global thing but yeah... I guess we are now very much in a disposable society!
