Unhappy Customer
Oakley Beginner
- 7
- 53
Some years back I bought a pair of Oakley Flack Jacket sunglasses and at the same time had Oakley's version of multifocal lenses fitted. This exercise resulted in a very expensive pair of sunglasses but I justified it on the basis that I really needed sunglasses for playing golf as well as driving. I live in South Africa where the sun is brutal and outdoor life is the norm.
Being Oakley's version of (prescription) multifocal lenses, the sunglasses had to be made/assembled in Ireland which took about 2 months and when the sunglasses finally arrived, they had the wrong colour lenses in them. Having waited so long for the sunglasses to arrive, I decided just to accept the fact that the lenses were the wrong colour, although I really didn't like the mirror finished lenses that were fitted. Apart from the colour of the lenses, I was extremely happy with the sunglasses.
A few years later my vision deteriorated and I found that I needed laser cataract surgery which would mean that I would only need to wear glasses for reading and/or computer work. This meant that my expensive prescription sunglass lenses became redundant overnight. I wasn't too concerned about this as I believed that I had bought a premium product with after sales service and therefore changing the lenses would be a simple exercise. Oh boy could I ever have been more wrong! I was informed that Oakley no longer made the Flack Jacket range and therefore parts such as lenses were no longer available. I was lost for words as I hadn't bought a counterfeit pair of sunglasses but had bought what I thought was a premium product from what I thought was a reputable company. Can you imagine in 2010 buying a brand new Ferrari and today when you need a left rear light cluster you are told that Ferrari no longer make the 2010 model so you will not be able to buy a left rear light cluster and your best solution would be to discard your 2010 Ferrari and buy a new 2021 model for which spare parts are available!!!!!!
The question really is if I should spend my hard earned South African Rands to buy a new genuine pair of Oakley's or a much cheaper but affordable counterfeit pair of OAKLEY'S. After all, the after sales service will be exactly the same.
Being Oakley's version of (prescription) multifocal lenses, the sunglasses had to be made/assembled in Ireland which took about 2 months and when the sunglasses finally arrived, they had the wrong colour lenses in them. Having waited so long for the sunglasses to arrive, I decided just to accept the fact that the lenses were the wrong colour, although I really didn't like the mirror finished lenses that were fitted. Apart from the colour of the lenses, I was extremely happy with the sunglasses.
A few years later my vision deteriorated and I found that I needed laser cataract surgery which would mean that I would only need to wear glasses for reading and/or computer work. This meant that my expensive prescription sunglass lenses became redundant overnight. I wasn't too concerned about this as I believed that I had bought a premium product with after sales service and therefore changing the lenses would be a simple exercise. Oh boy could I ever have been more wrong! I was informed that Oakley no longer made the Flack Jacket range and therefore parts such as lenses were no longer available. I was lost for words as I hadn't bought a counterfeit pair of sunglasses but had bought what I thought was a premium product from what I thought was a reputable company. Can you imagine in 2010 buying a brand new Ferrari and today when you need a left rear light cluster you are told that Ferrari no longer make the 2010 model so you will not be able to buy a left rear light cluster and your best solution would be to discard your 2010 Ferrari and buy a new 2021 model for which spare parts are available!!!!!!
The question really is if I should spend my hard earned South African Rands to buy a new genuine pair of Oakley's or a much cheaper but affordable counterfeit pair of OAKLEY'S. After all, the after sales service will be exactly the same.