What Does the Oakley Warranty Actually Cover? The Definitive Guide

[pjd1234]

Welcome to the dark side

 

[Wicked]

Looks like a mouse ate that ear sock. That didn’t just happen overnight did it?

 

[Rcga32]

Looks like a mouse ate that ear sock. That didn’t just happen overnight did it?

That's what I thought. Doesn't look like normal wear and tear.
But yeah earsocks for these should be cheap to find and certainly less trouble (and faster) than going through a warranty claim.

 

[Tom.]

Welcome to the dark side
View attachment 537448

wrong movie, judging from that photo, i think our new member must be of this species:

 

[doom]

i bought a pair of ear socks.. and this is really stupid of me but I can not figure out a way to put it on. I cant remove the end piece from the leg and its too big for me to force it thru the socks... how do one do this?

 

[htrap2294]

i bought a pair of ear socks.. and this is really stupid of me but I can not figure out a way to put it on. I cant remove the end piece from the leg and its too big for me to force it thru the socks... how do one do this?

Lube...well, soap and water.

 

[FreshPrinceJumpsOnIt]

I'm posting here because I don't know what other options are available to me.

I submitted a claim for a broken pair of Holbrook metal glasses on January 10th. I was told that due to high volume after the holidays, I could expect to wait 4-6 weeks for a response.

I still haven't heard back from them. At all.

They confirmed that they did receive my warranty claim. I've phoned them multiple times, and have contacted them via facebook. At one point, the representative told me that someone was working on processing my claim "as we speak". That was not the case. I was told that someone would look into the warranty claim and promised to call me back the next day. I never heard back.

I expected better from a "premium" company but this is, by far, the worst customer service experience I've had with a company. At this point, it seems like Oakley has just flatly decided to just ignore the claim completely, and hope that I go away.

Is there anything I can do, aside from keep calling back their customer support number? Is Oakley usually this terrible with their warranty or customer service?

Thanks in advance.

 

[Rcga32]

Yes

 

[ShortChangeHero]

Yes they are... well Oakley isn’t it’s lux that sucks.

 

[htrap2294]

Yes they are... well Oakley isn’t it’s lux that sucks.

That’s like saying you are with a chick for her personality.