Pretty disappointed at Sunglass Hut today.... Got my Polarized SGH exclusives Holbrook's, they came in an Oakley box that was completely smashed and shipping box was 100% fine. I opened them up and the arm was hanging off the frame. Took to a Sunglass Hut here in San Diego, was told they don't exchange or offer refunds for exclusive items, went to another SGH and same thing.... The lady tried to put the arm back on messed it up even more and handed it back saying "sorry"... The recipet and website states I can return them for a full refund or exchange, nothing about exclusive stuff. Put them back in the box and shipped them back, but these will probably be sold out by the time I get my refund which I don't even know if I will get....WTF! Beautiful sunglasses buy the way which only made my heart sink when I saw the stem hanging off.