Sunglass Hut!!!

[QLR1]

At least there is a "perk" to going there. Knowledge of the product would be nice, deals (even better), but I've had better service at Scheels (its like its own mall). Those employees aren't "sunglass specialists" but at least they try. I will be going to Cali in the next couple months and will have to map out the O stops to see what they have to offer.

I had to map out the O shops in Orlando over the summer because there is nothing in my area. Jacksonville and Destin don't sound like places I want to visit lol... And Orlando filled my O cravings quite nicely. I do visit one in Atlanta when I go and see my folks.

The SGH lady does put out some effort, although I can't fit 90% of their Oakley there.

 

[Pyu76]

Bet she can talk your head off when it comes to Pradas and Chanels.

 

[Lexkempo]

This is normal situation in all optics shops in Greece.

LOL, I get that at my local O Store... Bunch of morons ...

 

[Carrera1963]

It's variable at the Gunwharf Vault - I'm not sure everyone has realised that the Juliets I'm wearing are Oakleys, but then one guy asked which were my favourite pair and when I said "Ichiro polished carbon", he replied "With the slate iridium?". Typically the staff are young and finding their way in the working world, so I'll cut them a break if they aren't that familiar with a now defunct line but it is nice when they do take an interest too.

Plus they can't rule out having a pair to sell to me at that Vault: Impromptu Vault Trip | Oakley Forum !!

 

[BHarry]

This is normal situation in all optics shops in Greece.

LOL, I get that at my local O Store... Bunch of morons ...

Typically the staff are young and finding their way in the working world, so I'll cut them a break if they aren't that familiar with a now defunct line but it is nice when they do take an interest too.

Plus they can't rule out having a pair to sell to me at that Vault: Impromptu Vault Trip | Oakley Forum !!

Yeah, I guess for most of em its just a job. They just don't realize how great Oakley's are... But truly, there is much more information and knowledge assembled here than any of the retail shops around (I just cant try on the product...) What would we do with out the internet?!?

 

[SNAFU]

Seems to be a common theme with just about everything these days..... I tend to research things pretty well before investing hard earned money into them and on multiple occasions i've been speaking with someone that is supposed to know what it is they are selling (in some instances even working for the sole distributor) and yet had no clue what I was talking about when asking about their products. I've even tried finding out if they had the old or new version of a product in stock which ended up with them going and getting one and me describing what to look for to tell the difference.......and they are supposed to be distributing these products!!!!!

I appreciate that not all employees with have the same level of enthusiasm that we here may have but it's no excuse for not knowing the products they are supposed to be selling, even if it's the most basic of information and if they don't know they should offer and endeavour to find out the information to help you. Good customer service goes a long way in repeat business. Retail store are wondering why they loose so much business to online stores, well why wouldn't they when the experience is essentially the same when you have useless individuals such as this providing such substandard service

 

[Ventruck]

I thought that may be the case, but wow was that a wasted trip. I'm trying to figure out who would find her helpful... I guess if you are looking for someone to say "those look cute!", she's probably awesome!

SGH as far as I know doesn't read into upcoming releases too much. As it is the employees try to know about everything in their store, and reality is - unless they're Sunglass Nuts - they just can't. It's a lot of stuff, especially when you consider a lot of brands just throw up entirely new lines every year. In some cases an employee will specialize in a brand out of taste. I know the one I was trying to work at seemed more systematic compared to most, though.

O-Store will sometimes have no idea about upcoming products, either. I thinking managers keep mum though, unless they know you're a frequent customer.

In both stores you can't have high expectations of the employees. I mean really, a lot of them are just people on min. wage trying to get by in a still tight-ish economy. I kinda fit in with that group, and have been selling handbags in a department store. I've honestly tried to build the product knowledge (as it makes my life easier me as well as the customer's), but it's not a walk in the park. Also add in that everything is sorted by brand and not bag category, it's a mess trying to direct a customer to some suggestions. Luckily the store has vendor mangers/specialists who can help bring regular associates up to speed, but I've been able to get solidly familiar with like 4-5 of the ~20 brands.