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  1. moonboy

    moonboy Oakley Beginner

    Messages:
    2
    Trophy Points:
    51
    sent my 4 year old blade away for clasp repair.contacted by oakly- they no-longer have that part in stock.
    I can have it in highly polished chrome ,which is not the same as the rest of the strap
    I can have the whole strap replaced,which is different to the watch
    or they will give me 40% of a new watch.

    I have a minute watch, a judge watch as well.
    They still charged me £25 for mismatch part
    Do you think this is good customer service:
     
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  2. xmetalmaniac

    xmetalmaniac Made of Metal Premium Member Lifetime Member

    Messages:
    5,404
    Trophy Points:
    1,243
    Before I send anything anywhere, I always ask if there is a fee to look something over. hat fe could include the technicians time, return shipping , etc. Now they should have at least let you know this before they gave you an RMA to send the item to them. Did you tell them what you needed and they they inform you they had the part before you shipped it?
     
  3. moonboy

    moonboy Oakley Beginner

    Messages:
    2
    Trophy Points:
    51
    yes talked to them said £25, 4 weeks later ,they aint got the part,come on you pay 300 plus for a watch and they fob u off with **** customer service.
    Thought oakly were a respected brand, well i for one am totally ****ed off with them, they can stick all thier watches where the sun don't shine.
    will never ever buy this brand again,even electronics brands keep spare parts for ten years ,complete and utter ****.
    will tell the world how i have been treated.
    feeling a bit better ,but still £360 pile of bollux