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  1. Melon

    Melon Oakley Beginner

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    I have a pair of 3 month-old Deviations that I accidentally sat on last night, bending the frame drastically. When calling customer service, they said it wouldn't be covered by the warranty and replacing the frame would cost $75+shipping. I remember hearing about 'flat rates' of ~$40 and the like for these situations (even for repairs outside of warranties) so I'm a bit puzzled.
     
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  2. ucdavis4PT0gpa

    ucdavis4PT0gpa THE BEST IS YET TO COME

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    Well-first, I don't think that's a bad price. I mean they've quoted you $75 to replace the frame out of warranty, a good deal given most Deviation frame onlys out there are pushing $100. Second, yes the pricing has gone up; as an example I believe X Metal tune ups were $20ish in the early 2000's, then they were $40ish in the later 2000's now I think they're pushing $60-$70ish?
     
  3. Melon

    Melon Oakley Beginner

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    Well, they're only 3 months-old so still in warranty (but I guess that doesn't matter, either way). I just had different expectations because I heard so much about how non-lense repair/replacements were a lot cheaper than the quote I got (and certainly quite a bit about 'flat rates' or something along those lines). In any case, the cost is the same price as simply buying a brand new pair on Amazon, so I guess I now have a replacement set of lenses.
     
  4. reggavegga

    reggavegga Oakley Expert

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    Yea you sitting on them was not good. If they would have broken from say a stress fracture or something like lens peeling under a year they will always take care of you.
     
  5. Oakley Stephen

    Oakley Stephen Oakley Collector

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    I hate to be a Debbie downer I am surprise they are doing anything for you seeings how you sat on them but 75 for a frame is pretty reasonable
     
  6. Melon

    Melon Oakley Beginner

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    Curious: what would be a legitimate cause for a 'stress fracture' that Oakley would have seen as grounds for warranty coverage? How does that even happen (without the owner doing something careless, like in my case)?