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  1. Andrea Esu

    Andrea Esu Oakley Beginner

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    I bought custom Frogskin sunglasses on 29 june.
    I didn't receive yet the product because of backorder problems, but today I see on the account balance of my prepaid card another transaction done by Oakley, equal to the first (199 EUR).

    Why this double transaction?
     
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  2. scottpenrith

    scottpenrith Oakley Enthusiast

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    I suggest you contact Oakley first thing monday morning. Also print or screen print the statement so you can email it to them if they ask to see it. This way they can check the transaction numbers with their system to see what the issue was
     
  3. Kuztomized

    Kuztomized Oakley Collector

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    This is normal. They don't handle credit card holds well. I've had my order cancelled because I used a virtual account number for my credit card and assigned a $ limit just above the order total. Oakley puts a hold on the card for the amount and then charges the same amount before clearing the hold. This has caused my virtual card with a set limit to come back as "insufficient funds" since they charged twice and then oakley cancels my order.
     
  4. Andrea Esu

    Andrea Esu Oakley Beginner

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    Thanks for your reply.
    I don't understand exactly why Oakley charged twice the amount...
    The first transaction is just an hold (preauthorization)? Then will be cancelled and i'll get refund?
     
  5. Kuztomized

    Kuztomized Oakley Collector

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    In my experience, as soon as you place an order, they put a hold on your card for the full amount. When the order is shipped, or shortly before, they charge the full amount before the initial hold has been cleared, then shortly after, the initial hold should go away.
     
  6. rml0015

    rml0015 Oakley Beginner

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    I'm curious, have you gotten this worked out?
     
  7. Greatestalltime

    Greatestalltime Oakley Enthusiast

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    Oh. Ok. Thanks for the info
     
  8. Andrea Esu

    Andrea Esu Oakley Beginner

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    I got the refund of the first transaction, but the product still hasn't been shipped
     
  9. Andrea Esu

    Andrea Esu Oakley Beginner

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    I've requested cancellation of the order. Today i've received another email from Oakley that says I have to wait other 2-3 weeks. That's ridiculous