Space Encoder

[XxRuMKaxX]

I tried my ass off on the phone to get them to apply a 30% off for no custom box and no custom MF bag and no extra nose piece. She would not do it and said she can’t. So my only option is to send them back for a refund which SUCKS because I wanted these with the full set but having no box and no bag for the money just doesn’t seem worth it. For 30% less I would keep them. Anything else to try??

My suggestion is.... do not use phone or messenger. Just use the "contact us" and "email" and write in about the issue. I do not have a explanation to why but it seems that calling in is the least productive method to getting help and emailing almost always results in a satisfactory (as possible) solution. I made this thread to try and help others navigate what to do when Oakley eff's up through my own experiences dealing with the customer service of today. You would think that calling them would be the better option but with Oakley it is not.

Did she say you would have to send them back in for the refund or did she just offer the refund? This is another reason I like it in emails cause its easier to understand what is going on when its in typed words. My last 3 refunds did not require me to send the product back in and all 3 were strictly email communication and being nice when I really wanted to yell and cuss LOL!

Discount Codes, ALL YOU NEED TO KNOW!!!

Edit: Well.... I guess we are back to complaining to get codes.... This no longer works below.... This keeps coming up so Im putting it here... if you have problems getting the code to work... try one of two things... if you copy and paste it then put the cursor in front of the code and back...

www.oakleyforum.com

 

[Shady Day]

My suggestion is.... do not use phone or messenger. Just use the "contact us" and "email" and write in about the issue. I do not have a explanation to why but it seems that calling in is the least productive method to getting help and emailing almost always results in a satisfactory (as possible) solution. I made this thread to try and help others navigate what to do when Oakley eff's up through my own experiences dealing with the customer service of today. You would think that calling them would be the better option but with Oakley it is not.

Did she say you would have to send them back in for the refund or did she just offer the refund? This is another reason I like it in emails cause its easier to understand what is going on when its in typed words. My last 3 refunds did not require me to send the product back in and all 3 were strictly email communication and being nice when I really wanted to yell and cuss LOL!

Discount Codes, ALL YOU NEED TO KNOW!!!

Edit: Well.... I guess we are back to complaining to get codes.... This no longer works below.... This keeps coming up so Im putting it here... if you have problems getting the code to work... try one of two things... if you copy and paste it then put the cursor in front of the code and back...

www.oakleyforum.com

Thanks. Appreciate this. I did email first and they said sorry and that’s about it. I called and same thing. Now I have emailed back again. I will stay on it and see what happens. Perhaps because I am in Canada they don’t give us anything because we are too damn kind!

And she said she could start the return process but nothing. About simply offering a refund. Actually maybe she would have done the refund over the phone and I wasn’t paying attention enough to realize. Maybe I will try calling again.

 

[XxRuMKaxX]

Thanks. Appreciate this. I did email first and they said sorry and that’s about it. I called and same thing. Now I have emailed back again. I will stay on it and see what happens. Perhaps because I am in Canada they don’t give us anything because we are too damn kind!

And she said she could start the return process but nothing. About simply offering a refund. Actually maybe she would have done the refund over the phone and I wasn’t paying attention enough to realize. Maybe I will try calling again.

I had not thought about there being two entities Oakley USA and Oakley Canada so you may very well be dealing with a whole different set of people with different ways of going about it. IDK though because I have had reps email me back and ask if I was in the USA or Canada so they sent me the correct country discount code.

Honestly I had come to almost a solid conclusion none of the reps we communicate with are actually even in North America. I have thought this because of what time in the middle of the night you get responses. Makes me think its people in India or something and they are just told to hand out discount codes for everything because that's what seems to happen. Who really knows?

I must mention to that I got refunded and was able to keep some items because there was damage involved, though minor, I just mentioned it and its like they automatically refund me. Last one was the tiniest of scratches on the lens which I would not have even noticed if I wasn't already irritated at the time and honestly I threw that into my email more out of aggravation than to try and get a refund. Another instance I got a Sutro awhile back and there was paint missing on the inside of the arm so they just told me to keep it and shipped me another one, sold the first one for a steal and was basically refunded about 75% when it all played out. If it is anything else other than the actual sunglasses being the issue though I have not been refunded and/or told to keep them. Packaging, missing stuff, etc. That has always ended in a discount code and maybe a partial refund. If I really just did not want them then I would ask if I could send them back for a refund which sounds loosely what path they sent you down with this one. Not sure if you asked to send them back but she might have assumed that is what you wanted.

In the end my best advice is to hold temper, express your sadness and extreme disappointment without any hints of anger, be clear what you need to be satisfied, and do not insult them. You can get the message across that something is not acceptable without making insult (I say this in general, not directed to you). Maybe its because I am getting older but I am finding that especially in todays world where there is less and less of people being kind in tough situations that when you do it the person on the other end is so appreciative that you are not ripping them a new a$$ they will pretty much do what you want.

 

[MrViZZiATO]

Well at least you guys got yours. Mine literally just got canceled today after ordering them on October 16th. Which kind of sucks but it's whatever I saved myself. $300 lol

 

[XxRuMKaxX]

Well at least you guys got yours. Mine literally just got canceled today after ordering them on October 16th. Which kind of sucks but it's whatever I saved myself. $300 lol

Yea... they really managed to eff up in about every way a company could with these 25 units. They would have been a lot better off just throwing them in a barrel and burning them out of existence instead of trying to squeeze bucks out of what was left over.

 

[Shady Day]

Well at least you guys got yours. Mine literally just got canceled today after ordering them on October 16th. Which kind of sucks but it's whatever I saved myself. $300 lol

If you want a pair I can sell you one of mine. The only issue is I did pay full retail and I would have to ship to you from Canada so there would be a cost there.

 

[XxRuMKaxX]

If you want a pair I can sell you one of mine. The only issue is I did pay full retail and I would have to ship to you from Canada so there would be a cost there.

At this point you are probably wise to send them back for a refund...

 

[Shady Day]

At this point you are probably wise to send them back for a refund...

Yeah I tried everything including all your pointers. I emailed and called numerous times. The refund was offered but would only get applied once I send the item back so no keeping of the item. I can do that myself online. So I am sending them back - postage is prepaid by Oakley and that is certainly the simple way.

I do have a pair, full set from the release date. And yeah without the cool space invader style display box and cool bag these are not worth it for me.

 

[XxRuMKaxX]

Yeah I tried everything including all your pointers. I emailed and called numerous times. The refund was offered but would only get applied once I send the item back so no keeping of the item. I can do that myself online. So I am sending them back - postage is prepaid by Oakley and that is certainly the simple way.

I do have a pair, full set from the release date. And yeah without the cool space invader style display box and cool bag these are not worth it for me.

Yea... this incidents destiny was already set in stone once you got the return/refund message so you are stuck with the only option. Good thing is you are not stuck with them and can at least be made whole money wise.

Keep the things I point out in mind for next time and always come at them like you are the nicest guy in the room that no one would want to hurt and they made you sad LOL! I am willing to bet these guys days are full of insults, irritation, anger, and ugliness. To come at them with kindness, caring, and a broken heart probably does not happen very often for them so when it does they are way more willing to give you the kindest options. Which on a side note always let them decided what to do about it, don't come at them with your wants in the first message. That usually ends with more than I expected to begin with like refund/keep.

I am finding this to be true in the world in general right now that people are all highly trained in self defense and have forgotten what it is like to be treated with common human respect. I will go to lengths not to engage in any kind of negativity with CSR's anywhere because they are just guys making a check to feed themselves with just like everyone else. The guys we all really hate are unreachable on purpose and could not care less what some guy in India, China, etc. is doing to his customers right now just as long as the bonus checks keep coming then they are happy.

 

[Shady Day]

Yea... this incidents destiny was already set in stone once you got the return/refund message so you are stuck with the only option. Good thing is you are not stuck with them and can at least be made whole money wise.

Keep the things I point out in mind for next time and always come at them like you are the nicest guy in the room that no one would want to hurt and they made you sad LOL! I am willing to bet these guys days are full of insults, irritation, anger, and ugliness. To come at them with kindness, caring, and a broken heart probably does not happen very often for them so when it does they are way more willing to give you the kindest options. Which on a side note always let them decided what to do about it, don't come at them with your wants in the first message. That usually ends with more than I expected to begin with like refund/keep.

I am finding this to be true in the world in general right now that people are all highly trained in self defense and have forgotten what it is like to be treated with common human respect. I will go to lengths not to engage in any kind of negativity with CSR's anywhere because they are just guys making a check to feed themselves with just like everyone else. The guys we all really hate are unreachable on purpose and could not care less what some guy in India, China, etc. is doing to his customers right now just as long as the bonus checks keep coming then they are happy.

Yeah I tried to play it as best as I could. They agreed to send me two 30% off coupons but I did not receive them yet. I’ll have to call again next week. Having a hard time sending these back but they are just missing so much compared to the actual release set. Here is the set I have from the original release. The packaging and bag is just so awesome. After Gold Olympic Xeus these are my favourite packaging.