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What Really Grinds Your Gears?

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The piss poor service from USPS, FedEx, and UPS. Many members have posted about the inconsistencies of USPS - delayed packages, incorrect tracking updates, etc. What's irritating for me recently is paying for an expedited service, with any of the main delivery companies, and having your delivery still be delayed. I understand that "the world is on delay" because of COVID and each of the companies have made it clear on their websites to expect delays. What I don't understand is, if you are a delivery company that is anticipating delays, why offer and charge customers for an expedited service? I've sent quite a few packages in the last month utilizing an expedited service (next-day air, same day, 2-day, etc) and all have been delayed and arrived the same time as a package would if it was sent via standard Ground shipping.

I've been successful on a refund for one package but not so much on others. I had one CS rep tell me to "have a heart during this time" although I paid $20-$45 extra to have something delivered sooner. Again, I realize a lot of companies have been/are affected by COVID, but why charge a premium for a service you currently can't provide?
 
The piss poor service from USPS, FedEx, and UPS. Many members have posted about the inconsistencies of USPS - delayed packages, incorrect tracking updates, etc. What's irritating for me recently is paying for an expedited service, with any of the main delivery companies, and having your delivery still be delayed. I understand that "the world is on delay" because of COVID and each of the companies have made it clear on their websites to expect delays. What I don't understand is, if you are a delivery company that is anticipating delays, why offer and charge customers for an expedited service? I've sent quite a few packages in the last month utilizing an expedited service (next-day air, same day, 2-day, etc) and all have been delayed and arrived the same time as a package would if it was sent via standard Ground shipping.

I've been successful on a refund for one package but not so much on others. I had one CS rep tell me to "have a heart during this time" although I paid $20-$45 extra to have something delivered sooner. Again, I realize a lot of companies have been/are affected by COVID, but why charge a premium for a service you currently can't provide?
It's just gonna get worse......


 
When they hire a lazy coworker but you can't say anything because he's older than your dad and everybody feels sorry for him
 
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