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  1. RoTors

    RoTors Oakley Expert Premium Member

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    G'morning forum,

    Have you wondered why when you go to am O store or Vault you could grab Big Taco replacement lenses in every color (violet; violet polarized; emerald; emerald polarized; chrome; chrome polarized; ruby; ruby polarized; fire; fire polarized; 24k and its polar version and more)?

    But, when you go to Oakley,com and see the Big Taco replacement lens choices it is very limited. The ones mentioned above are not available. Although the site has been updated you might think they will add all the choices soon, but on the old site it was the same. Only a few lenses to choose from.

    Maybe if you called an order in? A customer service could add the non exsistent site lenses? Nope, even being transferred to a specialist brings you no closer to getting them.

    A few questions for the O members here:

    1. Why is this?
    2. Any forum members figure out a way around this, other than calling or checking out local O store inventories?

    Thanks
     
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  2. Litos

    Litos I believe in babies, music, magic and mom and dad

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    Oakley website is borderline garbage...

    customer service is great when you call them and when you go into the store, however......
     
    TheWannaBe and Wavecloud like this.
  3. RoTors

    RoTors Oakley Expert Premium Member

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    I have had awesome customer service from the O store in my local area, when I can get there. Last visit was great when I had them update my prescription lenses and get fitted for prescription frames. Will post about that soon.

    The same with calling into customer service. Numerous transaction and questions answered. Until this last call. It appeared that they were only going off of the oakley.com site and couldn't look beyond it. So somewhere there are lenses being made, shipped and supplied in stores but the main customer service call in dept and specialist has no access to that info? Or are able to prder it?

    It doesn't seem logical.

    You ship several lenses in the hopes that customers will walk into that one particular store looking for those particular lenses OR you have that customer call the service line order it and a sale is made, and customer has their Oakley product. I am having a hard time figuring out why customer service reps wouldn't have access to all the Oakley products that is in their stores.
     
  4. Patient_Cero

    Patient_Cero Oakley Collector

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    To alleviate the CSR's from using the store inventory as a picking tree and eliminate the irate walk-in customer who professess "your ******* operator at corporate said you had these! I drove 25 minutes for nothing, what the **** kind of outfit you have here?" Much of what they do is compartmentalized, just like the Custom Shop has their own supply chain. So if a particular lens color shows in stock online to order but the custom shop says your order will take four weeks due to that item being out of stock, that's why. They can't pull from that particular supply chain without a boss or two above them approving it for extreme customer service circumstances.
     
    kronin323 likes this.
  5. RoTors

    RoTors Oakley Expert Premium Member

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    I am not talking about the, call in CSRs, cherry picking or plucking from store inventories. I am talking about them not even able to see that this product is even available or offered. The first line CSR I talked to at oakley.com said, "Our site doesn't even show that lens offered for Big Taco...", when asking about polarized chrome iridium replacement lenses. When I brought up the fact that I had made purchases of violet polar and ruby polar in Big Taco's he directed me to a specialist who, "may have access to another database which shows those lenses". Got the same result from the specialist. No show on the .com site can't order it. She advised o check back in a month.
     
  6. Litos

    Litos I believe in babies, music, magic and mom and dad

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    access to another database !?!?

    dafuq ?!?!

    Oakley is hit or miss - they usally hit, but when they miss, it makes you want to punt a poodle in the ribs...
     
    TexxxZ and OpinionatedOakley like this.
  7. OakleyFrankFMJ

    OakleyFrankFMJ The Legend - - Vlad the Impaler Premium Member Lifetime Member

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    Different people have access to different portions of systems so they can see different stuff. 2 people looking for the same product............1 person can find absolutely zero while the other person can show hundreds of stock. I've seen that many many times.
     
  8. Litos

    Litos I believe in babies, music, magic and mom and dad

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    that's the problem......
     
  9. OakleyFrankFMJ

    OakleyFrankFMJ The Legend - - Vlad the Impaler Premium Member Lifetime Member

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    I know a really good solution though.
     
  10. QLR1

    QLR1 DARK SIDE, embraced!

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    It irks me like none other! I didn't know they actually had different lenses for my Offshoot until I set foot in a Vault. And I'm regretting not buying the Gold lens lol

    I'd never thought it would be such a crapshoot getting lenses.