I bought a set of Plasma/Fire Juliets in mid January off of eBay. When I received them I found they needed a tune up. I called Oakley and set up sending them in for a tune up. Oakley received them on Jan 26th. I had called last week Tuesday to see if they had received them and made sure they were queued and waiting to be tuned up. At that time they had been received but nothing more.. I had read on hear where a couple local guys to Oakley HQ took a pair in and got them same day (I understood it would be faster) but the rep originally said they had a longer queue for tune-ups when I called So I called yesterday, Apparently my Juliets are still waiting, even the rep yesterday said that 11 days was too long and a tech should be working on them, but he could not could not get a definitive answer as Warranty (who does the tune-ups) had gone home I just hope they locate them.