xtremehardy388
Oakley Beginner
Hello.
I've been a member for a long time but I haven't posted much---just read other posts. I figured I'd come here to vent...
I recently sent a few watches in to be repaired and was far from satisfied with my experience. My D2 needed a new "catch" for the band. Since the watch is discontinued, they would have to replace the whole band. The price was a little high but I was willing to pay. My Crush 2.0 just needed a new battery and, while $20 is high, I figured I'd go along. However, my GMT movement is broken and they cannot replace it (since it has been discontinued). This alone is upsetting because the watch was so expensive. Oakley prides itself on quality yet when something breaks, they fail to stand behind it. Going a bit further,. they offered me credit towards a newer watch (more on that in a minute). My Crankcase has a broken clasp and it would be close to $150 to fix the clasp. That's awfully high for changing out one link. I asked if the credit could go towards the new clasp and just cover that (the credit was $247 so they'd be making money on that) and they refused. The sales rep was far from polite so I just had him ship everything back AS IS. If paid a lot of money for these time pieces and I'm disappointed to see the company backtracking on the quality of their product. If anyone is interested in purchasing these watches, just shoot me a PM. If nothing else, some can be used as extra parts or display pieces. I hate to see these go (especially since some were gifts) but I have no use for them if I cannot wear them. Maybe someone else can get use out of them.
I've been a member for a long time but I haven't posted much---just read other posts. I figured I'd come here to vent...
I recently sent a few watches in to be repaired and was far from satisfied with my experience. My D2 needed a new "catch" for the band. Since the watch is discontinued, they would have to replace the whole band. The price was a little high but I was willing to pay. My Crush 2.0 just needed a new battery and, while $20 is high, I figured I'd go along. However, my GMT movement is broken and they cannot replace it (since it has been discontinued). This alone is upsetting because the watch was so expensive. Oakley prides itself on quality yet when something breaks, they fail to stand behind it. Going a bit further,. they offered me credit towards a newer watch (more on that in a minute). My Crankcase has a broken clasp and it would be close to $150 to fix the clasp. That's awfully high for changing out one link. I asked if the credit could go towards the new clasp and just cover that (the credit was $247 so they'd be making money on that) and they refused. The sales rep was far from polite so I just had him ship everything back AS IS. If paid a lot of money for these time pieces and I'm disappointed to see the company backtracking on the quality of their product. If anyone is interested in purchasing these watches, just shoot me a PM. If nothing else, some can be used as extra parts or display pieces. I hate to see these go (especially since some were gifts) but I have no use for them if I cannot wear them. Maybe someone else can get use out of them.