That totally sucks. I've only had that happen once but not with shades. Here they usually leave a card where you can go get it somewhere. Kinda sucks they are going to try again.So my glasses were brought by for delivery, but I wasn't there to sign. Says they will come again Monday and try. I went on FedEx to try to set up a pickup instead for it and it wasn't working when I input my address. Would be nice to pick them up this weekend.