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So the lens on my sapphire MUZM zeros cracked and wrinkled. I sent pics and receipt to Lux and received the response:
Your product is covered under warranty
The offer we have reserved for you is:
Substitution of same product
Send back damaged product with UPS
I wonder how can they replace these when there are none left in stock? I asked via chat customer service and they told me that the message means they will try to replace them with the same glasses but he could not confirm the glasses are in stock but he said they could have some. Maybe.
I don’t want to risk sending these ones back and losing them forever. He did tell me if they can’t replace them with the same then they may offer a substitution or credit but they would not ever send mine back.
He gave me the Oakley warranty email and I sent them an email to ask if they can confirm that they have a pair to send me back or can they send me the Replacement pair first even at a cost until I send mine back.
No answer. They say the offer expires in 10 days so I have like 5 back. What to do? Has anyone been down this path with limited edition or sold out glasses being replaced? The lens sucks but from the outside they don’t look too bad. I could keep them as beaters to wear…
Your product is covered under warranty
The offer we have reserved for you is:
Substitution of same product
Send back damaged product with UPS
I wonder how can they replace these when there are none left in stock? I asked via chat customer service and they told me that the message means they will try to replace them with the same glasses but he could not confirm the glasses are in stock but he said they could have some. Maybe.
I don’t want to risk sending these ones back and losing them forever. He did tell me if they can’t replace them with the same then they may offer a substitution or credit but they would not ever send mine back.
He gave me the Oakley warranty email and I sent them an email to ask if they can confirm that they have a pair to send me back or can they send me the Replacement pair first even at a cost until I send mine back.
No answer. They say the offer expires in 10 days so I have like 5 back. What to do? Has anyone been down this path with limited edition or sold out glasses being replaced? The lens sucks but from the outside they don’t look too bad. I could keep them as beaters to wear…