Toy4x
I should Work at Oakley
- 705
- 1,593
When I called customer service 3-4 weeks ago, the service person first told me they had no polarized in stock. I told them the only lense I wanted was a polarized lense, and can you please check if any are available. He put me on hold for 10 minutes, came back and said good news for you, they actually have some Ice Polarized lenses in some storage facility.
He put the price of $95 for the lenses in my notes on my account. And if I wanted them, to call back and a customer service rep will read the note and be able to get them to me. Also, the same for my wife's Dart lenses. Not available in polarized? Made a note that they are $135 for Black Iridium Polarized lenses on my account so I can call back and get those too.
I think I just got a really good customer service rep that went beyond to help me out.
He put the price of $95 for the lenses in my notes on my account. And if I wanted them, to call back and a customer service rep will read the note and be able to get them to me. Also, the same for my wife's Dart lenses. Not available in polarized? Made a note that they are $135 for Black Iridium Polarized lenses on my account so I can call back and get those too.
I think I just got a really good customer service rep that went beyond to help me out.