Word on the street!

[WavecloudCustoms]

Still not sure considering most of the horror stories why anyone would NOT just send to @THE X-MAN

Or just DIY... Its easy with a bit of info off this site and a steady hand

 

[Oakleyblokey]

That's good to know, as much as I would like to send them to the X man, Customs would probably charge a fortune on their return !!

 

[OakleyFrankFMJ]

That's good to know, as much as I would like to send them to the X man, Customs would probably charge a fortune on their return !!

They would really charge you for sending your own item for a repair?

 

[Oakleyblokey]

They would really charge you for sending your own item for a repair?

Not sure but they are not very user friendly, It depends what is put on the packaging, it seems that if something goes through Customs they can charge you more in administration than the duty !!

 

[OakleyFrankFMJ]

Not sure but they are not very user friendly, It depends what is put on the packaging, it seems that if something goes through Customs they can charge you more in administration than the duty !!

That's unreal

 

[SiRacer420]

They would really charge you for sending your own item for a repair?

X Man would have to fill out some paper work for the Brits saying it was ol boys **** and he just fixed it. Then he would get the customs fees back.

 

[SMman]

Oakley Canada told me they aren't sure how long they will continue to do tuneups. I hope they don't stop right now because they have my Juliets!

 

[WavecloudCustoms]

They would really charge you for sending your own item for a repair?

If thats what they decide - yes! In the UK we call them Tossers!

 

[WavecloudCustoms]

That's unreal

They just make it up as they go along... I spent an eye watering amount getting my latest custom SUP from Maui

 

[DylFin]

i just rang customer services and asked if they were still doing tune ups and the reply was 'of course'.... so doesn't seem like they are stopping them anytime soon.

personally, i would use the x-man every time but due to the shipping cost and times i will stick with oakley for now.


Sent from my iPhone using Tapatalk

I had an email from a manager who resolved an issue I had with a couple of pairs I sent in and in her reply, she stated Oakley will no longer repair X Metal's. I rang customer services to see if this was the case, but they were unaware of this! I spoke to the manager again today and she confirmed that this was the case.

And now for the sad bit!!!

My returns were a Penny and Juliet. The penny was an XM serial numbered edition and the Juliet were a unserialised pair. On the way to Oakley Europe they were crushed by UPS!!!

I can't believe it...

I feel sick!