Exr29070 Oakley Beginner 155 68 South Texas 7/19/12 #1 I'm sure it happened during shipping, but still... Sheared screw head and the rest of it is there holding the gasket in place. Yeah. Not happy. Attachments 111tr9t.jpg 186 KB · Views: 257 2pserl2.jpg 145.1 KB · Views: 266 111tr9t.jpg 186 KB · Views: 246 2pserl2.jpg 145.1 KB · Views: 236
I'm sure it happened during shipping, but still... Sheared screw head and the rest of it is there holding the gasket in place. Yeah. Not happy.
Exr29070 Oakley Beginner 155 68 South Texas 7/19/12 #2 And to add insult to injury, I'm having to listen to Coldplay while on hold for customer service. ***UPDATE*** They're paying for expedited shipping to fix the problem free of charge. Which I expected them to do... but good luck getting the damned thing out lol
And to add insult to injury, I'm having to listen to Coldplay while on hold for customer service. ***UPDATE*** They're paying for expedited shipping to fix the problem free of charge. Which I expected them to do... but good luck getting the damned thing out lol
xmetalmaniac Made of Metal Premium Member Lifetime Member 6,155 2,743 Florida 7/19/12 #3 I guess they didn't use a torque wrench attachment ....... Some of they don't realize they don't need to tighten them a lot
I guess they didn't use a torque wrench attachment ....... Some of they don't realize they don't need to tighten them a lot
bouncing_boy77 Oakley Expert 1,078 783 7/19/12 #4 is your frame serialized? coz if oakley can't take the screw out, they'll just send you a new frame.
Exr29070 Oakley Beginner 155 68 South Texas 7/20/12 #5 It's not serialized. I imagine needle nose vice and possibly some lube might do it but who knows. Their problem now.
It's not serialized. I imagine needle nose vice and possibly some lube might do it but who knows. Their problem now.
ucdavis4PT0gpa I should Work at Oakley 2,726 1,973 Oceanside, Oregon 7/22/12 #6 I've gotten back worse. Earstems overtightened with washers coming out, rusty hardware not replaced etc. Seems the tune up prices have increased and the service quality has decreased
I've gotten back worse. Earstems overtightened with washers coming out, rusty hardware not replaced etc. Seems the tune up prices have increased and the service quality has decreased
B BDoakley Oakley Enthusiast 79 173 New Jersey 7/24/12 #7 This makes me not want to send my glasses in for tune ups!!!!!!!
Exr29070 Oakley Beginner 155 68 South Texas 7/24/12 #8 I've sent many in with no problem at all. These things happen I suppose.
THE X-MAN I am Jim Jannard... Premium Member Lifetime Member 7,577 4,723 ILLINOIS 7/24/12 #9 remove the gasket and it looks like theres enough thread to unscrew with a needle nosed pliers.get a new T6 torx screw from mcmaster-carr.
remove the gasket and it looks like theres enough thread to unscrew with a needle nosed pliers.get a new T6 torx screw from mcmaster-carr.
Exr29070 Oakley Beginner 155 68 South Texas 7/24/12 #10 Not messing with it myself, it was their fault.