Issue with Standard Issue

[SWATMedic]

I’ve had a difficult time dealing with IDme. They are the third party company Oakley uses to verify SI member’s credentials. I went online to renew my creds and my account was locked. I have emailed IDme, called Oakley SI and so far OakleySI personnel have not been able to help. The SI personnel are polite but have no solution other than providing my IDme’s phone number (18667754363 for anyone who needs it) On contacting IDme you get nothing. I’ve been waiting for a IDme staffer to contact me via email for going on two months now. Has anyone found a solution to the IDme issue.

 

[Dbninc]

Did you try emailing them again, or chatting on their website? Seems odd they wouldn’t respond at all. Did you check your junk mail?

 

[SWATMedic]

I have emailed them multiple times, checked spam folder, attempted to chat but you only get an automated selection that sends back to the same old “contact support” page that I’ve filled at many times in more ways than 1 trying to illicit a response. If you go on google and checkout their reviews they’re terrible. Many people have way bigger problems than I do. One customer can’t even get her paycheck and had no money. I’m over here just trying to order the HALO goggles or dust shield for my ballistics.

 

[Dbninc]

Maybe make a new account with a different email and start fresh?

 

[SWATMedic]

Yeah I tried that and got my account suspended due to them seeing it as possible fraud. Tried everything I can think of.

 

[ZCForge]

Yeah I tried that and got my account suspended due to them seeing it as possible fraud. Tried everything I can think of.

So they think you’re a fraud?

 

[SWATMedic]

The system automatically suspends the original account because there’s a new email trying to use the same creds as the original

 

[dosstx]

Hey @SWATMedic , did you ever get this sorted out? I'm facing the same issue and have tried to email for support. No luck.

 

[Dbninc]

Hey @SWATMedic , did you ever get this sorted out? I'm facing the same issue and have tried to email for support. No luck.

Did you call ID.me as well?

 

[dosstx]

Did you call ID.me as well?

No. I have no issues using ID.ME with other sites. It seems to be Oakley specific. I will call them and see, though.